The Operations In-Charge/Manager plays a vital leadership role in ensuring the seamless and efficient day-to-day operations of the clinics. This role requires a proactive individual with strong organizational, leadership, and problem-solving skills who can effectively manage people, processes, and resources to deliver high-quality patient care and support business goals.

Job Description:

1. Clinic Operations Management

• Oversee the daily operations of clinic to ensure efficiency and service excellence.
• Ensure the effective implementation of clinic policies, procedures, and standard operating protocols.
• Plan and coordinate daily work assignments, including staff roaster or closing schedule based on operational needs.
• Handle front desk and administrative duties to support daily clinic functions.

2. Strategic & Performance Management

• Develop and monitor the achievement of clinic goals and performance indicators (financial, quality, and operational).
• Identify areas for improvement and implement action plans to enhance service delivery and patient experience.

3. Stakeholder Engagement & Communication

• Serve as the key liaison with external stakeholders including regulatory bodies, vendors, and contractors.
• Partner with dental professionals and clinical teams to ensure quality and consistency in patient care services.

4. Facilities & Equipment Management

• Oversee the care, maintenance, and readiness of clinic facilities and equipment to ensure a safe and efficient working environment.
• Coordinate repair and maintenance activities in collaboration with vendors and contractors.

Job Requirements:

• Minimum 2 years of experience in clinic/hospital operations or healthcare management.
• Strong leadership and people management skills.
• Excellent communication and problem solving abilities.
• Proficient in Plato software.

At our company, we provide a range of attractive benefits to our employees. These include variable bonuses that reward your performance, enticing monthly incentives, a performance bonus to recognize your hard work, a day off to celebrate your birthday, and a special birthday angpao. Additionally, we offer a generous annual leave policy, starting at 14 days and increasing up to 30 days, ensuring that you have ample time to relax and recharge throughout the year.