Responsible for the overall operations of Lobby Bar and Pool Bar and to assist in The Dining Room daily operation.

KEY RESPONSIBILITIES:

• \tEnsure service is friendly, prompt and courteous at all times.

• \tMonitor budget and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.

• \tSchedule staff hours and assign duties.

• \tMonitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and bar facilities.

• \tKeep records required by government agencies regarding sanitation, and food subsidies when appropriate.

• \tEnsure correct liquor licensing laws are abided by paying particular attention to intoxicated guests and underage guests.

• \tEstimate spirit, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.

• \tOrder and purchase equipment and supplies.

• \tReview snack menus and analyse drink recipes in order to determine labour and overhead costs, and assign prices to menu items.

• \tAssist in the establishment and maintenance of an outlet promotional calendar.

• \tIncrease and maintain average beverage checks and food snack spends per person in line with budget expectations.

• \tCoordinate with Executive/Outlet Chef to ensure that all items of food meet desired image and quality and also for the developments of special promotions.

• \tReport maintenance faults and damage of furniture and all areas of the restaurant to the maintenance department.

• \tEnsure completion of monthly linen, operating equipment, wine and beverage stock- take.

• \tHandle customer concerns and complaints with concern and understanding according in a professional manner.

• \tCollect guest feedback and comments in order to improve service and product quality to ensure guest satisfaction.

• \tHandle complaints from guests in a pleasant and efficient manner, to ensure guests satisfaction.

• \tEnsure sales are maximised through suggestive up selling.