Job Title: Outlet Manager - Ice Cream Café

Location: Existing oulets
Employment Type: Full-time

About Us:
Burnt Cones is a premium artisan gelato café dedicated to delivering exceptional gelato, waffles and specialty coffee. With warm hospitality in a cozy, modern environment.

✨ Job Summary:
We are seeking a motivated and hands-on Outlet Manager to lead daily operations at our ice cream café. The ideal candidate is passionate about F&B service, thrives in a fast-paced environment, and can deliver an outstanding customer experience while managing the team and ensuring smooth outlet operations.

Key Responsibilities:

• Oversee daily store operations to ensure high standards of service and product quality
• Manage and lead the team: recruitment, training, scheduling, performance management
• Drive outlet sales and profitability through excellent customer service and upselling
• Monitor inventory, manage ordering, and ensure proper stock levels
• Maintain hygiene standards and ensure compliance with food safety regulations
• Handle customer feedback professionally and resolve any issues promptly
• Ensure proper cash handling and daily financial reporting
• Assist in executing marketing promotions and seasonal menu launches

✅ Requirements:

• Proven experience in F&B operations, preferably in café or quick-service environments
• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Hands-on, proactive, and detail-oriented
• Able to work on weekends, public holidays, and during peak hours
• Basic knowledge of POS systems and inventory management

⭐ What We Offer:

• Competitive salary with performance incentives
• Staff discounts on products
• Career progression opportunities in a growing brand
• Positive and supportive team environment