What Does Company Offer:

• Earn up to $14 / hour
• On-the-Job Training provided
• Prorated Leave Benefits
• Other Work Benefits

Candidate must be willing to work at Pasir Panjang area.

- 5 days work week, 11am to 3pm (expected to OT)

Role

The Document Imaging Specialist is a member of a team responsible for service delivery through efficient scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.

Responsibilities

• Deliver a great service and build strong trusted relationships with client
• Deliver a range of Document Imaging services and support to the client with minimal or no supervision
• Communicate effectively via email with internal and external partners to receive instructions and provide updates on task completion.
• Prioritize and organize incoming emails to ensure timely completion of tasks.
• Clarify any ambiguities in instructions through email correspondence when necessary.
• Receive, sort, batch and prepare hard copy documents for scanning
• Remove all bindings correctly, without degrading the hard copy document.
• Repair and prepare hard copy documents for auto-feed scanning as required.
• Operate and maintain high-speed production scanners equipment to scan hardcopy documents to digital form
• Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly
• Capture data from scanned images accurately and completely within keystrokes performance measurements
• Perform quality checks on scanning, data entry and final digital output; rework as required.
• Restore hard copy documents to original form as required for packing into archive boxes
• Ensure daily record keeping functions are completed and reporting information is maintained
• Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA
• Identify and implement opportunities for process improvement
• Move archive boxes weighting up to 6kg~10kg within storage area
• Retrieve archive boxes promptly from the storage room in response to requests
• Collaborate with team members to facilitate smooth access to archived materials
• Organize and maintain the inventory of archive boxes efficiently
• Assist in periodic inventory checks and audits
• All other duties as assigned by management

Job Requirements:

1. Experience and Education

• Minimum "O" Level Certification

2. Skills and Abilities

• Previous scanning and indexing experience will be added advantage
• Physical ability to lift and move archive boxes up to 6kg~10kg
• Excellent customer service mind-set and good communication skills
• Proven track record of working error-free in a fast-paced, time-sensitive environment
• Execute tasks efficiently and within tight deadlines without compromising quality
• Effective time management skills

3. Attitude and Adaptability

• A collaborative team player who enjoys working within a close-knit team.
• Basic computer literacy skills in MS Excel and Word
• Willing to be deployed across different sites on short notice
• Completion of assigned tasks and documents is mandatory by end of each day
• Mentally prepared to commit to regular overtime
• Openness to cross-functional learning and job rotation as requested by Management.