Position Summary

We're looking for a Call centre representative to join our team, managing a high volume of inbound and outbound calls. As the voice of our company, the call centre representative must possess excellent communication and interpersonal skill. Dedicated to helping customers and ensuring their satisfaction.

Job Descriptions

• Manage incoming calls and Islash booking system in a timely manner and accurate manner. Maintaining zero calls and I-slash bookings & enquires on a daily basis.
• Attentive to customers' needs and provides accurate information with our monthly promotions and to secure and maximizes bookings and reservation for new and existing customers.
• Ensure accurate bookings of reservations for treatment, consultation, cancellation, etc.
• Identify customers' needs, clarify information and be updated with our monthly promotion, and ensure information provided for our customers are accurate.
• Follow-up on customers' complaints and feedback.
• Support the daily operation and administrative duties such as responding to emails, SMS and any online enquires etc.
• Any other operational duties as assigned.

Requirements

• Able to converse well in English
• Good verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Dedicated to helping customers and ensuring their satisfaction.
• Proficiency in additional languages (e.g., Mandarin) will be an advantage to effectively communicate with our diverse customer base, internal operations and department.
• Friendly and professional in handling our customers enquires, bookings and complaints.
• Able to work on weekends and public holidays.

Other Information:

• Workdays : 5 work days (Able to work on weekend)
• Work hours : 10am to 8.00pm (Mon - Sat) 10am-7pm (Sun)
• Location : Central, Robinson Road Singapore 068907

Benefits:

• Medical Benefits, Transport allowance, and other incentives.