Nice to Meet You! We are Dropsuite, a NinjaOne Company!

Site Ops teams are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our operating environments.

We are seeking a seasoned Senior Manager - Site Reliability Engineering (SRE) to lead a high-impact team focused on building resilient, scalable infrastructure and ensuring platform reliability across our cloud environments. This role combines strategic leadership with deep technical expertise in automation, observability, and modern DevOps practices to drive operational excellence and service uptime.

Work Arrangement

• Full-time position
• Hybrid work model (2 days per week in the office)
• Monday to Friday, 5-day work week (flexible work schedule)
• Eligible to reside and work in Singapore (Singapore Citizens / PRs preferred)

This position is open exclusively to candidates who reside in and are authorised to work in Singapore. Only shortlisted candidates will be contacted.

Key Accountabilities

• Define and implement SRE roadmaps aligned with business objectives and SLAs.
• Collaborate with service owners to define SLOs supporting SLA commitments.
• Deliver platform SLI insights through reports and observability tools.
• Integrate reliability best practices into engineering and product workflows.
• Lead initiatives on uptime, monitoring, incident response, and optimization.
• Manage incident response processes, on-call rotations, and playbooks.
• Set infrastructure resiliency standards for cloud-native environments.
• Optimize architecture for scalability, fault tolerance, and cost efficiency.
• Ensure production systems meet security and compliance requirements.
• Provide strategic leadership and mentorship to drive team growth and performance.
• Design scalable and resilient systems architecture.
• Recruit, mentor, and retain high-performing SRE talent.
• Develop growth and training plans for SRE team members.
• Foster a reliability-focused, customer-centric team culture.

Qualifications and Competencies

• Bachelor's degree in Computer Science or a related field.
• Cloud certification in AWS, Azure, or GCP preferred.
• 8+ years in Software Engineering or Site Reliability Engineering.
• 3+ years in team management or technical leadership.
• Expert-level Linux administration, scripting, and troubleshooting.
• Strong hands-on experience with CI/CD and SDLC practices.
• Deep passion for automation, security, and self-service.
• Proficient in AWS, GCP, and/or Azure cloud platforms.
• Skilled in infrastructure-as-code tools like Terraform, CloudFormation, Helm, and Ansible.
• Experienced with containers, Kubernetes, and microservice architectures.
• Excellent verbal and written communication skills.

Why Join Us
At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries.

As we enter an exciting new chapter with NinjaOne-a leader in endpoint management, security, and IT automation-our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team-respecting, supporting, and elevating one another every step of the way.

Join us as we shape the future of IT and data protection-powered by passion, purpose, and the spirit of ownership.

Rewards That Go Beyond

• Competitive compensation
• Hybrid work model
• 18 days of annual leave (with accrual up to 20 days)
• Entitled to Singapore Public Holidays
• Other leave benefits, such as Wedding leave
• Health Insurance for you and your dependents
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues, and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

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