Position Overview

E&H Immigration Consultancy is looking for a driven, detail-oriented professional to own the end-to-end preparation, submission, and tracking of immigration cases-including Singapore Citizenship, PR, Long-Term Visit Passes (LTVP), Employment/Work Passes, and appeals. You'll be the operational backbone of our growing practice, ensuring every client file is perfectly assembled and every deadline hit. The role starts as an individual contributor but is designed to grow into a team-lead position for the right high-performer.

Key Responsibilities

• Case Management
  Coordinate intake, document compilation, and ICA / MOM submissions for Citizenship, PR, LTVP, Work Pass, and appeal cases.
  Maintain meticulous digital and physical case files; track expiries, renewals, and statutory deadlines in our CRM.
  Liaise with clients to clarify outstanding information and advise on required documentation.
• Quality & Compliance
  Perform rigorous checks to ensure all forms, supporting documents, and translations meet ICA/MOM standards.
  Keep abreast of policy updates and incorporate them into internal SOPs.
• Client Communications
  Serve as a primary point of contact, providing status updates in clear, client-friendly language (English & Mandarin).
• Process Optimisation
  Identify workflow bottlenecks; recommend and implement improvements, templates, and checklists.
  Help evaluate and roll out tech tools that reduce manual work.
• Leadership Potential
  Mentor junior coordinators, assign workloads, and uphold QA benchmarks as the team scales.

Required Qualifications

• Experience: Minimum 1 year handling Singapore immigration filings (Citizenship, PR, LTVP, Work Passes, or appeals) in a law firm, consultancy, or corporate mobility function.
• Languages: Business-level English and conversational/reading Mandarin; able to review Chinese documents and speak with Mandarin-speaking clients.
• Technical: Comfortable with e-filing portals (ICA e-Service, EP Online), MS Office/Google Workspace; CRM use is a plus.
• Core Skills: Document vetting, deadline management, client engagement, problem-solving, and immaculate attention to detail.
• Mind-set: Self-starter who thrives on ownership, delivers under pressure, and embraces continuous improvement.
• Leadership Edge: Keen interest or prior exposure to supervising colleagues, delegating tasks, and setting service standards.

Nice-to-Have

• Experience drafting appeal letters or cover letters for complex cases.
• Familiarity with relocation logistics (housing, school placement, banking setup) to provide holistic support.
• Knowledge of emerging immigration tech platforms or AI-driven document tools.

What We Offer

• Competitive salary with performance bonus.
• Clear progression path into Senior Specialist / Team Lead.
• Modern office minutes from an MRT.
• Collaborative culture that rewards initiative and innovation.
• Opportunity to move into a sales consultant role or to other roles within the firm

Ready to elevate Singapore's brightest talent-and your own career? Apply today and help us deliver seamless immigration journeys!