Silver Bullion is hiring a Junior Client Relationship Executive. This entry-level position would be in support of our Client Relationship Team that handles Silver Bullion Group's entire catalogue of offerings - precious metals, storage and more. You would have the opportunity to learn from an experienced team of professionals in the industry and to grow into a Client Relationship Manager yourself.

Responsibilities

• Provide outstanding customer support via phone, email, and chat in English.
• Pursue credible leads, generating revenue and profit through our products with the Relationship Management team.
• Assist customers with inquiries, complaints, product information, and general issues in a professional manner.
• Resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with internal teams to escalate and solve complex problems.
• Accurately document customer interactions and maintain detailed records of customer inquiries.
• Potentially working in the early mornings as needed for Clients based all over the world in varying timezones.
• Stay updated on product offerings and company policies to provide accurate and timely information to customers

Qualifications

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience in customer service, call center, or a similar role is a plus
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with knowledge of CRM systems and basic computer skills.