Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform day-to-day operational activities in relation to Inward Telegraphic Transfer (ITT) / Outward Telegraphic Transfer (OTT), which may include undertaking shift work, OT (where needed) to ensure BAU continuity; and support on non-biz days (where applicable).
• Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error as job entails handling remittance transactions that is of significant financial & reputational risk.
• Perform daily reconciliation of ITT/OTT payments.
• Requires high speed handling over the repair of remittance transactions, abiding by strict cut-off times (e.g., by currency / customer requests), whilst maintaining accuracy & quality over output.
• Collaborate widely with internal stakeholders and ensure that their ITT/OTT payment related queries are timely addressed, and issues timely resolved.
• Ensure timely escalation of system issues and work with tech counterparts to resolve those issues.
• Engagement in ITT/OTT related projects/initiatives rollouts. Participate in LV testing.
• Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits.
• Issue/incident and error management and the related follow up and reporting.

Requirements

• Minimum 2 years' experience in payment operations processing.
• Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov/Pacs008/Pacs009/Pacs009COV) and relevant systems IPE, AMH, FTW, OCR, CICSH/MADAME.
• Ability to work staggered hours or on shift on rotation basis and participate in weekend/late night LVs.
• Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
• Ability to work on SG public holidays when the need arises.
• Ability to work under stress with a sense of urgency to meet various currency cutoff times and customer's specific SLA with zero error rate.
• Speed & Accuracy - Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.
• Zero tolerance for error/ambiguity - role entails posting financial transactions on daily basis; and entails high financial exposure risk.
• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.