Associate Director -Client Relationship Management - HealthCare /LifeSciences

Summary of Role

• As a Client Relationship Manager, you will be key contributors to growing business and managing customers of Cognizant IT and Consulting Business.

• You will support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.
• You will proactively identify new and expansion opportunities on accounts plan for and close the extension of existing agreements.
• You will work with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met.
• You will work towards establishing a positive client experience through delivery excellence. This role is a highly visible role, providing challenging opportunity and will require high amount of commitment, business acumen, leadership qualities and a motivated attitude to perform well.

Role Responsibilities

• Serve as the primary management contact and client liaison and develop 'Trusted Advisor relationships with CxOs and other key stakeholders
• Responsible for managing the P&L of portfolio, business planning / budgeting
• Drive account mining / penetration strategies and actively manage pipeline for
• growth and development of the account / portfolio
• Negotiate commercial terms of engagement
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met
• Provide thought leadership and innovation in managing strategic customers.

Experience & Skills

• 10+ years of experience in account management,domain consulting, business development activities in IT service industry with proven track record in managing global and local clients
• Seasoned business development professional with excellent track record in managing, retaining and developing business
• Strong knowledge of ASEAN market across technology and business segments
• Having experience in the Healthcare, Life Science, Retail, Consumer Goods sectors will be a beneficial asset.
• Experience and knowledge in latest digital innovations and experience in selling transformational solutions
• Experience in an onsite / offshore model
• Strategic thinking, confident and the ability to plan ahead and stay the course
• Proven track record of improving business performance and winning deals
• Experience navigating in a large organization and working in a multi-dimensional matrix
• Ability to work with multicultural and geographically distributed teams.
• Should be a team person and able to lead different teams to a common goal
• Strong negotiation, communication and facilitation skills