Job scope

1. Project/Product Management

a) Define and execute product visions, development roadmaps and strategies that meet

business objectives;

b) Collect, analyse, and translate user needs into product opportunities;

c) Conduct market research and analysis to identify new opportunities or product

development and growth;

d) Align with users and stakeholders on product requirements and user stories;

e) Collaborate with relevant stakeholders to plan, prioritise and manage product backlogs;

f) Manage the product development process using agile methodologies;

g) Ensure timely delivery of product releases and reviews with key stakeholders;

h) Collaborate with solution and design team to develop go-to-market strategy for new

products or features;

i) Collect, analyse, and report key metrics provide insights into product performance

j) Monitor user feedback to optimise user experience by rectifying errors, improving

existing features, or identifying new features;

k) Manage the product life cycle and ensure in-house developed products remain relevant

in bringing value to users;

l) Support in planning and executing product roadmaps;

m) Identify and support relevant trainings on product;

n) Identify potential project risks and its implication to the organisation and to recommend

mitigating measures so as to manage the risks and to provide reasonable assurance to

the organisation and its stakeholders;

o) Plan and implement operational processes and procedures to manage the day-to-day

support of the product to meet the business operations objectives;

p) Effectively engage and manage the external service provider(s) (who supplies the

people, processes, tools and methodologies) to deliver enhancements and services of

the product. This includes procurement, contract management and transition

management;

q) Manage costs, including enhancement requests, to ensure that projects achieve their

planned benefits within budget;

r) Understand the IT management policy, quality management policy and security

guidelines to ensure the development processes and procedures and product are

designed to comply with these policy and guidelines; and

s) Provide regular updates to HTX management.

2. Contract and Service Provider Management

a) Understand the contractual engagement with Service Provider for the purpose of

contract management and enforcement;

b) Manage the life cycle of the contract from contract initiation, transition , expiry or

termination & handover;

c) Perform relationship management and dispute management; and

d) Manage service provider's quality and performance to ensure that services are

delivered according to the specified service levels and requirements including systems

maintenance, enhancements, problem resolution and improvements.

3. ICT Funding and Procurement

a) Understand the business objective and needs, plan and lead the development of a

feasible business case and budget for the product;

b) Understand the sources of funding and their review cycle to develop action plan to

obtain funding;

c) Understand the principles, values and rules of procurement policy and execute the

procurement process in compliance to the established procedure and guidelines; and

d) Manage and execute the procurement life cycle - procurement approach, specifications,

evaluation & clarification, recommendation and contracting in a timely and quality

manner.