The Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing

experience.

2.1 Greets guests, escorts them to tables, and provides menus

2.2 Manage waiting list as per brand guidelines

2.3 Offer appropriate seating arrangements

2.4 Receive and record customers dining reservations

2.5 Ensure all orders are filled in a timely and accurate manner

2.6 Maintain clean and organized tables and work area

2.7 Observe proper grooming and personal hygiene at all times

2.8 Assist waiters and head waiters when needed

2.9 Manage event related work including setting up tables of the restaurant

2.10 Ensure all guests receive positive and professional service to the highest standards to exceed the

customer's expectations

2.11 Handles guest problems and complaints

2.12 Attend all regular departmental briefings and contribute to an open communication within the

assigned team

2.13 Performs other duties pertinent to this job as assigned