We are seeking an experienced Health Services Manager to join our team in a high-volume retail clinic setting. The successful candidate will be responsible for providing exceptional care to our patients, while managing clinic operations each day.

Operational Management and Compliance

• Oversee the daily clinic operations to ensure compliance with healthcare regulations and clinic policies.
• Develop and implement efficient workflow processes to improve patient care.
• Work with all departments of therapists to implement patient services

Staff Training and Supervision

• Train and supervise clinic staff and therapists on Company protocols and brand's operational SOP, conduct performance evaluations, and foster a positive work environment through constructive feedback.

Patient Management

• Coordinate patient scheduling, address inquiries and concerns, implement strategies for enhancing the patient experience, and oversee accurate record maintenance.
• Educate patients on exercises and techniques to aid long-term care
• Refer patients to the most suitable department of therapists based on review of the care patients require

Hands-on Patient Service

• Provide spinal manipulative services to patients, adhering to corrective protocols and procedures.
• Reviewing patients' health, medical histories and x-ray result including information on previous injuries, surgeries, general health and lifestyle
• Conduct physical examination, focusing on patients' range of movement

Sales Performance

• Ensure monthly achievement of clinic sales targets.

Professional Conduct

• Maintain professional dress and behavior while representing the clinic, adhering to prescribed standards.

Confidentiality and Documentation

• Maintain confidentiality of clinic records and files, and adhere to guidelines for handling patient documents and materials.

Administrative Duties

• Prepare reports, claims, correspondences, and documents accurately and in a timely manner.

Additional Responsibilities

• Undertake 'on-call' duties, conduct health talks and promotions, fulfill administrative tasks, attend seminars and meetings as required, and comply with NH policies and regulations.

Flexibility in Assignments

• Perform any other duties assigned by NH that fall within the general scope of the employee's appointment.