About the Role

As a Outlet Manager at Grain Traders, you will be the key leader responsible for overseeing the daily operations of our restaurants. You are passionate about hospitality, thrive in a dynamic environment, and take pride in developing high-performing teams. You will ensure operational excellence while creating warm and memorable experiences for every guest.

Key Responsibilities

Guest Experience

• Greet and welcome guests warmly upon entry and thank them genuinely upon exit.
• Anticipate guest needs and provide accurate information (e.g., discounts, memberships, online orders).
• Drive customer satisfaction and repeat visits through service excellence and upselling.

Outlet Operations

• Ensure daily opening and closing procedures are followed diligently.
• Handle order billing and ensure discounts are correctly applied.
• Check all stations are fully stocked and service-ready (cutlery, packaging, etc.).
• Ensure all delivery and pick-up orders are fulfilled accurately and punctually.
• Assist with in-store order taking and food assembly as needed.
• Address customer complaints and service disruptions promptly.
• Maintain high cleanliness and hygiene standards across the outlet.
• Support barista duties when required.

Team Leadership

• Supervise and ensure the welfare of all team members.
• Manage staff scheduling (FT/PT) to optimize efficiency.
• Conduct daily briefings and delegate station duties.
• Communicate staffing needs to Directors when necessary.
• Drive team motivation, upselling, and performance.
• Train and mentor new hires and existing team members.
• Plan team celebrations such as birthdays or outings.
• Ensure adherence to SOPs and company policies.

Administrative & Reporting

• Manage stock orders and maintain supplier communications.
• Track inventory and submit related forms and reports on time.
• Approve team reimbursements and submit to HQ.
• Collaborate with Directors on weekly/monthly outlet and team performance reports.
• Understand and operate POS and online ordering systems.
• Analyze financial reports (P&L, budgets) and explain variances.
• Maintain and implement checklists and SOPs.
• Oversee facility maintenance and submit work orders when needed.
• Ensure licenses and regulatory requirements are current.
• Uphold workplace safety and security standards.

Events & Corporate Orders

• Support the planning and execution of special events.
• Ensure accurate client billing and effective communication.
• Promote Grain Traders' services to event clients to grow business.

What You Bring to Grain Traders

• Passionate, hands-on leader with strong team-building abilities.
• Committed to delivering excellent service and guest satisfaction.
• Excellent interpersonal and problem-solving skills.
• Detail-oriented, proactive, and well-organized.
• Comfortable working in a fast-paced, dynamic environment.
• Proficient in Google Workspace and Microsoft Office tools.
• Strong understanding of F&B operations, POS, and reporting systems.
• A role model who embodies Grain Traders' values and culture.

Key Performance Indicators (KPIs)

• Maintain low employee turnover rate
• Grow membership and customer loyalty
• Minimize bar and beverage wastage
• Increase corporate and event orders
• Meet or exceed monthly revenue targets
• Submit accurate and timely monthly reports
• Report all safety incidents and customer complaints promptly