Working Location:Caldecott
Contract Duration: 1-year
Working Hours: Monday - Thursday: 8.30am - 6pm, Friday: 8.30am - 5.30pm
Basic Salary: $3,160 per month

You will be responsible for providing both administrative and ad-hoc customer service duties over the counter for rehabilitation services.

Responsibilities:

Admin Duties

• Conduct phone and face-to-face interviews with family referees

• Conduct phone calls with Respondents to confirm their hearing attendances

• Prepare letters to be sent out on a timely basis:

o Hearing outcome letters on a weekly basis

o Notification letters on a monthly basis

o Pre-notification letters on a quarterly basis

• Monitor and keep records of the courier delivery statuses of letters, and perform necessary follow-ups to ensure that all mails are accounted for and tallied

• Upload documents and case notes into the system to ensure effective documentation of cases

• Check through cases in system to extract relevant information from the cases, and prepare listings for these cases where required

• Perform data entry of relevant records into the system and in Microsoft Excel

• Carry out other general administrative duties such as printing, photocopying, scanning and shredding of documents

Counter Duties (where required)

• Manage walk-in clients with enquiries, complaints and/or requests for assistance and dispense advice where possible

• Reply to administrative line and email for general enquiries

• Assist with the opening and sorting of incoming mails

• Schedule interviews and appointments for Members of Public to meet officers

• Assist with the counter administrative matters for hearings

• Any other ad-hoc duties to be assigned.

Requirement:

• Bachelor's Degree in any discipline

• Relevant experience in casework / case management / customer service duties will be ideal.

• Immediate Starters are preferred (Not serving any notice period)

• Only Singaporeans.

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275