A Massage Manager oversees the daily operations of a massage center or spa, ensuring smooth service delivery and a positive client experience. Responsibilities include managing staff, overseeing appointments, maintaining facilities, and contributing to marketing and financial performance. They also play a key role in staff training, ensuring high-quality service standards, and fostering a welcoming environment.

Key Responsibilities:

• Staff Management: Hiring, training, and supervising massage therapists, receptionists, and other staff; scheduling shifts and managing performance.
• Operational Management: Ensuring smooth daily operations, including appointment scheduling, facility maintenance, and adherence to health and safety regulations.
• Client Experience: Addressing client needs and concerns, resolving issues, and maintaining a high level of customer satisfaction.
• Financial Management: Assisting with budgeting, tracking revenue, and managing inventory.
• Marketing & Sales: Promoting the spa's services, developing marketing strategies, and potentially participating in sales initiatives.
• Compliance: Ensuring the spa adheres to all relevant health and safety regulations.