As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

Job Description

• Conduct reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated timeframes.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Requirements

• Diploma qualification, with relevant experience preferred.
• Candidates without working experience but with a positive attitude and eagerness to learn will also be considered.
• Meticulous with strong attention to detail, goal and result-oriented.
• Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Good written and communication skills.
• Ability to thrive in a fast-paced environment.
• A team player capable of working independently.