Job description

This position is responsible for achieving customer service satisfaction in Medical Aesthetic involving meeting and surpassing expectations. It encompasses interacting with customer in a professional, friendly- helpful and positive way.

These responsibilities involve achieving the following tasks:

• Following up of warm leads
• To convert as many leads to appointments for Aesthetic Clinic and Medical Spa
• Serves customers by greeting, welcoming, and directing them appropriately
• Answering phones call in a professional manner and routing calls as necessary
• Advise on company information such as location, services, and operating hours
• Sales and follow call with customers
• Manages reception duty, registration, and scheduling appointment booking
• Perform other clerical receptionist duties
• Other ad hoc duties as assigned

Job requirement:

• Minimum (GCE) Ordinary Level or equivalent
• Able to provide excellent customer service
• Ability to work independently as well as being a team player
• Excellent interpersonal and communication skills are essential
• Able to handle service & sales orientated environment
• Strong customer relations
• Able to work confidently and pro-actively in a fast-paced environment.
• At least 1-year experience in customer service/receptionist is an advantage