Executive Summary

The Reservations & Revenue Manager oversees all aspects of booking

and inventory for the Ambassador Transit Lounges at Changi Airport (T2 & T3). Key goals are

to ensure seamless hourly and overnight reservations, maintain data integrity, drive

revenue through dynamic pricing and upselling, lead a high-performing reservations team,

and collaborate across departments to deliver exceptional guest experiences.

Categories & Responsibilities

1. Reservation Systems & Data

o Manage PMS, OTA channels, channel managers, and direct-booking

platforms

o Ensure integration and synchronization to prevent overbookings and rate-

parity issues

o Verify timely, accurate entry of guest details, rate plans, room types,

payment info

o Maintain up-to-date logs for bookings, modifications, cancellations, no-

shows, and OTA activity for reporting and audits

2. Booking Operations

o Process, confirm, modify, and cancel reservations per policy across all

channels

o Liaise with Front Office and Housekeeping for hourly room assignments and

quick turnovers

o Handle special requests, amendments, and cancellations swiftly, minimizing

financial impact

o Resolve discrepancies (double-bookings, rate disputes) in a guest-friendly

manner

3. Revenue Management & Upselling

o Leverage dynamic pricing tools to adjust rates in real time and maximize

occupancy during transit peaks

o Identify and coach agents on upsell opportunities via OTA and direct channels

to boost revenue per guest

o Monitor and enforce no-show and same-day cancellation charges

consistently across platforms

4. Team Leadership & Training

o Lead, mentor, and evaluate the Reservations team; set quality and

operational standards

o Conduct ongoing training on PMS, OTA platforms, rate management, guest

communication, and hotel policies

o Respond to guest and OTA inquiries with professionalism and urgency

5. Collaboration & Operations

o Coordinate daily with Hotel Management, Front Office, Housekeeping, and

Finance to align performance with strategic goals

o Support ad-hoc operational duties to ensure smooth 24/7 transit-focused

service

o Track OTA commissions, reconcile discrepancies, and collaborate with

Finance for timely payments