Key Responsibilities

Sales & Enrolment

• Handle walk-in, call-in, and online leads to convert into student enrolments
• Build strong rapport with parents and students, understanding their needs
• Conduct centre tours and academic consultations confidently
• Achieve monthly enrolment targets and follow up on dropouts

Centre Operations

• Oversee day-to-day operations of the centre (scheduling, classroom readiness, cleanliness, etc.)
• Ensure smooth coordination between tutors, parents, and students
• Handle registration, payments, and class arrangements using centre software
• Ensure classes are optimally filled (min 4-5 students per class)

Customer Relationship Management

• Be the main point of contact for parents
• Resolve feedback or issues professionally and promptly
• Send regular progress updates and reports to parents

‍ Team Coordination

• Work with tutors to ensure student performance and classroom discipline
• Update and monitor attendance, homework, and class changes

Reporting & Growth

• Track centre revenue, student numbers, and dropout rates
• Propose ideas for outreach and promotions to boost growth
• Monitor trends (e.g. slow months like Oct-Dec) and work with HQ on strategies

Requirements

✅ Min. Diploma in any field; background in Sales, Education, or Admin is a plus
✅ At least 2 years of experience in a customer-facing role
✅ Strong communication skills in English (and Chinese preferred to liaise with parents)
✅ Confident, approachable, and results-driven
✅ Able to work on weekends (off-days on weekdays)

✅ Working hours 1pm to 9pm weekday and weekend 830am to 630pm ( 3 weekdays 2 weekend)
✅ Proficient with basic tech tools (Google Sheets, centre management software, etc.)

What We Offer

Sales commission for every successful enrolment
Career progression opportunities (e.g. to Area Manager or HQ roles)
Training in education sales, centre ops, and communication
A purpose-driven, student-focused team culture