Job Description & Requirements

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant's product. These individuals are responsible for delivering the guests' experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

• \tProvide friendly, excellent and professional service to all guests.

• \tResponsible for handling food and beverage orders and serving guests.

• \tAssist fellow Team Members to perform preparation and setting up in the restaurants for service.

• \tCheck that all amenities and utensils are properly stocked and inspected.

• \tAssist guests on their respective requests and deliver based on their ability.

• \tPossess knowledge to upsell, well-versed in all aspects of the menu.

• \tSupport Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

• \tAbility to upsell, promote and ensure that the guest is enjoying their dining experience.

• \tAbility to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

• \tAbility to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

• \tGeneral knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

• \tAbility to read the different types of guests and dining clientele.

• \tAbility to mold his/her service output to suit the type of clientele that he/she is serving at the table.

• \tMaintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

• \tHardworking, motivated, serious, team player and passionate about food, beverage and service

• \tPossess a well-groomed, clean and professional appearance

• \tPrior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative