Key Responsibilities:

• Workflow Management: Coordinating and managing tasks, ensuring projects are delivered on time and within budget.
• Resource Planning and Management: Optimizing the use of resources like personnel, equipment, and software.
• Budgeting: Managing and tracking project budgets, ensuring cost-effectiveness.
• Process Improvement: Identifying areas for improvement in agency processes and implementing strategies to increase efficiency.
• Technology Management: Overseeing the agency's technology stack, including operations management software, and ensuring its effective use.
• Performance Tracking: Monitoring key performance indicators (KPIs) to assess agency performance and identify areas for improvement.
• Team Leadership: Leading and mentoring team members, fostering a positive and collaborative work environment.
• Client Relationship Management: Working with account managers to ensure client satisfaction and project success.