Opportunity Overview
The mission of the SAP Concur Solution Area Adoption & Business Office is to optimize our business to drive success. The program manager will be responsible for global strategic initiatives and ongoing process optimization to deliver on-time, high-quality results that positively impact adoption, customer success, and operational efficiencies. This person will oversee projects and programs for the organization and will interact with leaders around the world. This role works on cross-department initiatives with Services, MBS, sales customer success, and product engineering. Day to day will include working within global service account teams to project manage initiatives, with a focus on change management and success measures. This position requires a strong background in using data to drive improvements across the business. The ideal candidate is self-motivated, driven, and has proven success in building and delivering large-scale global programs in a fast-paced and ever-changing environment.Position Responsibilities
Work with Services and MBS to identify and drive a portfolio of strategic, organizational, and operational transformation initiatives
Use data available from multiple sources to help leaders make informed decisions about where to focus budget and prioritize resources.
Consolidate Concur's operational reporting capabilities to help deliver better insights for day to day management and periodic business reviews.
Plan and execute engagement process for adoption of global and regional methodology and best practices
Drive stakeholder and leadership alignment across the business
Ability to communicate to both executives and technology team members
Build and monitor program metrics and KPI's while providing regular updates to leadership
Provide regular and timely communication of program status and progress towards goals
Map out and document processes, highlighting improvement opportunities
Build and lead effective change management and communication strategies
Job Specific Specialized Knowledge & Skills
Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams
Demonstrated expertise in creating and maintaining project deliverables such as project charter, project management plan, status reports, project timesheets, communications plan, budget, and schedule
Strong stakeholder management skills with focus on listening to stakeholder and customer needs
Accurate and effective oral and written communication skills
Experience with developing content
Ability to prioritize and meet deadlines
Positive, customer-focused interpersonal skills and attitude
Must be team oriented, self-motivated, and able to work with minimal supervision
Significant personal initiative, high energy with a "can do" attitude and professional drive
Critical thinking, ability to challenge thought processes productively, while maintaining strong business relationships
Self-starter, flexible and adaptable
Experience with Microsoft Office including SharePoint, Teams, Outlook, PowerPoint, Project, experience with Smartsheet
Qualifications & Experience
5+ Years of project or program management experience, PMP preferred
Bachelor's degree preferred
Exceptional communication and analytical skills
Strategic planning experience preferred
SAP Concur implementation experience preferred
Cloud software implementation experience
Ability to pass a background check