VOLUNTEER ENGAGEMENT ACTIVATOR
EQUAL-ARK SINGAPORE LTD.
ABOUT EQUAL
EQUAL is an Institute of Public Character (IPC) charity that focuses on improving social and mental health and well-being amongst children, youths, persons with special needs, and the elderly. We do this through transformative animal-assisted services which are evidence-based, and have a strong culture of care and service to people, animals and communities. EQUAL partners rescued and retired horses to empower those whom we serve by enhancing their socio-emotional well-being, self-awareness and relationship management skills through animal-assisted programmes - developing resilience and strengthening individuals and communities.
ABOUT THE ROLE
Join our team as a Volunteer Engagement Activator and be part of a growing equine-assisted services industry in Singapore.
You'll understand our volunteers' motivation for supporting EQUAL and encourage them to activate and actualise their potential to EQUAL's cause; learn how to train, inspire and support our volunteers; build bridges with like-minded organisations to drive mutually beneficial partnerships; assess our volunteer's impact on our beneficiaries; and ensure everyone has a rewarding and meaningful experience.
If you love working with people/horses/animals, building momentum in projects - and enjoy rolling up your sleeves in both an office and a stable environment, this is the perfect opportunity for you to make a difference!
ROLE REQUIREMENTS
1. Volunteer Engagement Support (B2C):
• Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL's brand and directly impacting the volunteer experience.
• Support the volunteer's onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL's volunteer.
• Train volunteers in the areas of stable maintenance and befriending programs.
• Build mutually beneficial relationships with volunteers from diverse backgrounds.
• Co-design and execute volunteer appreciation and welfare initiatives.
• Generate and record actionable insights on volunteer performance and competencies.
• Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Actively seek to interact and understand volunteers' motivations and skillsets to improve job matching and potential partnership opportunities.
• Support the team in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.
2. Volunteer Partnership Engagement Support (B2B):
• Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL's brand and directly impacting the partnership terms and outcomes.
• Attending corporate inquiries in a professional manner and anticipating their needs.
• Conceptualise, co-design and execute volunteer programmes with partner organisations.
• Generate and record actionable feedback by corporate partner organisations.
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Monitor and flag potential corporate engagements that need to be followed up on.
3. Animal Welfare and Operations (Stable Maintenance) [First 3 months only]
• Once a week, 3 hours per session.
• Mucking and skipping stables.
• Pushing/retrieving filled/empty bins to the bin collection point.
• Assist to distribute hay and water buckets to each of the horses.
• Grooming and leading horses will be introduced only after completion of the progressive training.
4. Administrative Support:
• Consistently update and maintain volunteer databases and records.
• Coordinate and provide timely and accurate scheduling of meetings and training sessions.
• Administrative support for volunteer recruitment campaigns and related publicity materials.
• Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.
• Event set up and tear down.
• Actively update Volunteer Management SOPs.
• Update inventory of VM assets (both digital and physical).
• Applying for financial claim reimbursements from approved grants.
5. Research and Analysis:
• Record and assist in analysing volunteer output and outcome metrics, on a bi-monthly basis.
• Conduct research on emerging trends and approaches in volunteer management.
• Analyse data and provide insights to support the development of volunteer management strategies.
6. General Support:
- Provide general administrative and operational support to the volunteer management team.
- Assist in the implementation of volunteer management policies, processes, and initiatives.
Preferred Experience:
- Polytechnic diploma or professional qualifications.
- Event Planning/ Project Management
- Front Line Facing Roles - Customer Service, Volunteer Engagement, Sales, etc
- Training, Teaching or Presenting
- Working with Animals (preferred, but not necessary)
Technical Competencies:
- Microsoft Excel, Word, and PowerPoint - Intermediate to Advanced
- Computer Literacy - Intermediate to Advanced
- WhatsApp/Telegram and Email Platforms - Intermediate to Advanced
- Canva - Basic to Intermediate
- MailChimp - Basic to Intermediate
- Zoom/ Microsoft Teams - Basic to Intermediate
Other Attributes:
- Passionate in developing a strong volunteerism culture at EQUAL, - putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.
EQUAL is an Institute of Public Character (IPC) charity that focuses on improving social and mental health and well-being amongst children, youths, persons with special needs, and the elderly. We do this through transformative animal-assisted services which are evidence-based, and have a strong culture of care and service to people, animals and communities. EQUAL partners rescued and retired horses to empower those whom we serve by enhancing their socio-emotional well-being, self-awareness and relationship management skills through animal-assisted programmes - developing resilience and strengthening individuals and communities.
ABOUT THE ROLE
Join our team as a Volunteer Engagement Activator and be part of a growing equine-assisted services industry in Singapore.
You'll understand our volunteers' motivation for supporting EQUAL and encourage them to activate and actualise their potential to EQUAL's cause; learn how to train, inspire and support our volunteers; build bridges with like-minded organisations to drive mutually beneficial partnerships; assess our volunteer's impact on our beneficiaries; and ensure everyone has a rewarding and meaningful experience.
If you love working with people/horses/animals, building momentum in projects - and enjoy rolling up your sleeves in both an office and a stable environment, this is the perfect opportunity for you to make a difference!
ROLE REQUIREMENTS
1. Volunteer Engagement Support (B2C):
• Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL's brand and directly impacting the volunteer experience.
• Support the volunteer's onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL's volunteer.
• Train volunteers in the areas of stable maintenance and befriending programs.
• Build mutually beneficial relationships with volunteers from diverse backgrounds.
• Co-design and execute volunteer appreciation and welfare initiatives.
• Generate and record actionable insights on volunteer performance and competencies.
• Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Actively seek to interact and understand volunteers' motivations and skillsets to improve job matching and potential partnership opportunities.
• Support the team in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.
2. Volunteer Partnership Engagement Support (B2B):
• Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL's brand and directly impacting the partnership terms and outcomes.
• Attending corporate inquiries in a professional manner and anticipating their needs.
• Conceptualise, co-design and execute volunteer programmes with partner organisations.
• Generate and record actionable feedback by corporate partner organisations.
• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.
• Monitor and flag potential corporate engagements that need to be followed up on.
3. Animal Welfare and Operations (Stable Maintenance) [First 3 months only]
• Once a week, 3 hours per session.
• Mucking and skipping stables.
• Pushing/retrieving filled/empty bins to the bin collection point.
• Assist to distribute hay and water buckets to each of the horses.
• Grooming and leading horses will be introduced only after completion of the progressive training.
4. Administrative Support:
• Consistently update and maintain volunteer databases and records.
• Coordinate and provide timely and accurate scheduling of meetings and training sessions.
• Administrative support for volunteer recruitment campaigns and related publicity materials.
• Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.
• Event set up and tear down.
• Actively update Volunteer Management SOPs.
• Update inventory of VM assets (both digital and physical).
• Applying for financial claim reimbursements from approved grants.
5. Research and Analysis:
• Record and assist in analysing volunteer output and outcome metrics, on a bi-monthly basis.
• Conduct research on emerging trends and approaches in volunteer management.
• Analyse data and provide insights to support the development of volunteer management strategies.
6. General Support:
- Provide general administrative and operational support to the volunteer management team.
- Assist in the implementation of volunteer management policies, processes, and initiatives.
Preferred Experience:
- Polytechnic diploma or professional qualifications.
- Event Planning/ Project Management
- Front Line Facing Roles - Customer Service, Volunteer Engagement, Sales, etc
- Training, Teaching or Presenting
- Working with Animals (preferred, but not necessary)
Technical Competencies:
- Microsoft Excel, Word, and PowerPoint - Intermediate to Advanced
- Computer Literacy - Intermediate to Advanced
- WhatsApp/Telegram and Email Platforms - Intermediate to Advanced
- Canva - Basic to Intermediate
- MailChimp - Basic to Intermediate
- Zoom/ Microsoft Teams - Basic to Intermediate
Other Attributes:
- Passionate in developing a strong volunteerism culture at EQUAL, - putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.
JOB SUMMARY
VOLUNTEER ENGAGEMENT ACTIVATOR
EQUAL-ARK SINGAPORE LTD.
Singapore
4 days ago
N/A
Full-time
VOLUNTEER ENGAGEMENT ACTIVATOR