Job Purpose:

The Relationship Manager is responsible for acquiring, developing, and managing strong long-term relationships with clients. This role focuses on understanding client needs, offering tailored financial and insurance solutions, and ensuring high client satisfaction to drive business growth.

Key Responsibilities / Job Scope:

1. Client Acquisition & Relationship Management

• Identify and approach new business opportunities.
• Build and maintain strong, long-lasting relationships with new and existing clients.
• Serve as the main point of contact for clients, addressing queries and providing proactive support.

2. Sales & Business Development

• Promote and cross-sell financial products, hire purchase loans, business credit facilities, and motor insurance solutions to meet client needs.
• Achieve sales targets and key performance indicators (KPIs) set by management.
• Conduct regular follow-ups and review meetings to identify opportunities for upselling or cross-selling.

3. Credit Assessment & Proposal Support

• Assist clients in preparing and submitting applications.
• Work closely with the Head of Department to ensure smooth approval and disbursement processes.
• Review and verify clients' financial documents and motor insurance requirements.

4. Market & Product Knowledge

• Stay updated on the latest financial products, credit offerings, and motor insurance packages in the market.
• Understand industry trends and regulatory changes to provide accurate advice and ensure compliance.

5. Customer Service & Retention

• Ensure high levels of customer satisfaction through timely and accurate responses.
• Handle omplaints and resolve issues professionally to maintain long-term client loyalty.
• Regularly check in with clients to anticipate renewal or refinancing needs for loans and insurance policies.

6. Administrative & Reporting Duties

• Prepare and maintain client records, sales reports, and activity logs.
• Support documentation processes for loan agreements and insurance policies.
• Collaborate with internal teams (e.g., operations, credit, compliance) to ensure seamless service delivery.