As a Sales Support Engineer report to the Head of Sales, you play a key role in bridging customer expectations with deliverable solutions. Your primary responsibility is to transform customer requirements into commercially viable solutions/proposals through smart scoping, competitive costing/pricing model with optimal delivery planning. You will manage the commercial planning between production in Malaysia and Singapore, coordinate the technical requirements / aspects accurately among departments. You will also manage the preparation of all technical and marketing materials.

JOB RESPONSIBILITIES

Commercial & Technical Support

• Interpret and transform customer needs into comprehensive solution proposals
• Drive competitive solution development, cost optimization, and scoping strategy
• Coordinate production planning and delivery schedules with Malaysia and Singapore
• Collaborate with internal technical teams to ensure solution accuracy and feasibility
• Prepare and maintain technical documentation and marketing collateral for sales purposes

Client Engagement & Communication

• Serve as a technical liaison between client, and the production in Singapore and in Malaysia
• Address and resolve customer queries or technical concerns efficiently
• Maintain professionalism in all client-facing interactions and communications
• Build strong relationships with key customer stakeholders

Operational Support

• Monitor and track order delivery timelines to ensure prompt fulfillment
• Support the Sales team in day-to-day customer service activities
• Maintain accurate customer records and databases
• Stay updated on product and service offerings to support client inquiries
• Assist in preparing periodic reports for management review

KEY REQUIREMENTS

• Diploma or Bachelor's Degree in Engineering, Business, or a related discipline
• 2-5 years of experience in technical sales or engineering support role
• Strong active listening, attention to details and good problem-solving skills
• Effective communicator and cross-functional team player
• Proficiency in Microsoft Office and ERP/CRM systems