Senior Manager - Operations Key Account ACM
SCHENKER (ASIA PACIFIC) PTE LTD
Specific Accountabilities
Skills Required
Experience and Qualifications
- Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker's capacity
- Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
- Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
- Responsible for regional performance management and monitor each country's KPIs and ensure that they consistently perform within the target
- Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
- Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
- Proactively identify cost savings and process initiatives that would derive benefit for the customer
- Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
- Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
- Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
- Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
- Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems
Skills Required
- Distinctive experience in Air, Ocean as well as Logistics and domestic transportation operations knowledge
- Distinctive experience in regional operations management and customer operations
- Distinctive assertiveness, critical decision-making and analytical skills
- Customer-oriented and able to promote high performance culture
- Distinctive intercultural competencies
- Acts and presents easily at executive level
- Excellent people management and communication skills
Experience and Qualifications
- Preferably 4-6 years experiences in the logistics industry or in an operations or customer service environment
- Knowledge and understanding of international logistics operations across multiple modes.
- The position requires some travel, domestically and internationally, and the associated inter-cultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes
JOB SUMMARY
Senior Manager - Operations Key Account ACM
SCHENKER (ASIA PACIFIC) PTE LTD
Singapore
10 days ago
N/A
Full-time
Senior Manager - Operations Key Account ACM