At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you're keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to Kodecoon's community

• Share Kodecoon's vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong Kodecoon community. Act as parents' advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our Kodecoon's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills

• Fluent in spoken and written English. Fluency in Mother Tongue is a plus!

• Driven, fast learner, proactive and ability to work in a fast-paced environment

• Organized, detail-oriented and ability to manage different projects at once

• Get things done attitude, self-driven

• You are very meticulous and independent, able to set own priorities with time

management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering

• Strong communication and problem solving skills. Open-minded and dynamic

• You are eager to shape the skills and minds of our next generation in equipping them

with the right digital skills

• You have prior teaching experience, be it tutoring, or team training