GENERAL DUTIES

- To manage the Housekeeping Department in an efficient and most effective manner.

- To ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.

RESPONSIBILITIES AND MEANS

- Assist to interview, select, evaluate, terminate and motivate Housekeeping staff.

- Assist in control of guestrooms & public areas supplies.

- Initiate special cleaning assignments and ensure that they carried out according to plan.

- Inspect and ensure that all guestrooms are kept clean according to standards established.

- Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.

- Assist in control of guestrooms & public areas supplies.

- Ensure that all equipment & machines issued are returned in good condition.

- Report any irregularities and give suggestions for improvements to the Executive Housekeeper.

- To carry out monthly meeting for supervisors.

- Oversee training of all new staff and 'refresher' course for existing personnel. Prepare training programmes.

- Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.

- Proceed with caution when walking on slippery floors.

- Ensure proper safety instructions are given before operating any equipment.

ADMINISTRATIVE RESPONSIBILITIES

- Maintain records on labour costs, overtime, sick leave, staff absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.

- Check daily operational reports - Supervisor, Room Attendants and Amenities.

TECHNICAL RESPONSIBILITIES

- Ensure Room Attendants cleaning quota, linen count and missing items are accurate.

- To familiarise with all security & emergency procedures.

- Ensure that staff rosters are economical with all areas covered.

- Plans and organises regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.

COMMERCIAL RESPONSIBILITIES

- Check all rooms blocked for VIP arrival / in-house / long-stay guests.

- To be committed to working with staff, clients, suppliers and the community in conserving natural resources and preserving the quality of the environment in which we operate.

RELATIONS

- Reports directly to the General Manager.

- Communicate with all other departments effectively.

- Have a good relationship with all colleagues.

- Ensure communication with subordinates.

REPLACEMENT AND TEMPORARY MISSION

- Perform any other duties as assigned by General Manager