To assist in supervising the clinic assistants and managing the clinic operations, to ensure the smooth running of core duties and operation readiness of the clinic

• Work with the Clinic Executive and ensure efficient monthly staff and doctor roster scheduling.
• Look for Emergency cover if the staff is on urgent or medical leave.
• Follow up on patients' complex cases for a patient liaison to ensure patient requests are attended to timely.
• Assist in handling difficult customers, problem-solving cases, and credit control regularly and report to the Executive/Manager.
• Ensuring proper collection of payments are accurate preparation/submission of daily sales closing from the team of nurses.
• Assist in liaising with external companies such as laboratories and MCO companies on simple admin/operation matters.
• Responsible for month-end MCO invoice checks and ensuring the staff completes their task monthly.
• Submission of monthly inventory stocks and medical supplies closing report to the doctor for evaluation of drug pattern.
• Assist in the maintenance of the clinic facilities on cleaning and infection control
• Feedback to the Executive on staff performance and development milestones regularly.
• Orientate and work with the senior clinic nurse to train new staff on work processes execute the training list and update the team regularly.
• Perform the duties as a clinic nurse when rostering and training the new staff under the training program.
• Any other duties assigned by the doctors and clinic manager from time to time.

Requirements

• Diploma in relevant disciplines (healthcare) with a minimum 2 years of clinic operation experience
• Prior experience as a clinic assistant/nurse is welcome
• Experience in operations/administration in the healthcare sector will be an advantage
• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to multi-task, work long hours, and under pressure
• Strong in directed self-driven work and able to work as a team player.
• Ability to work with high-performance individuals and various clinical professionals (e.g. doctors, nurses,)
• Possess good interpersonal and communication skills.
• Familiar with MS Office applications (e.g. MS Word, MS PowerPoint, MS Excel, MS Access)
• Able to work staggered hours (evening shift) /weekends/PH;