Position Overview

We are looking for a reliable and proactive Administration / Operations Support professional to assist in the smooth functioning of our service centre operations. This role supports the General Manager and wider team by managing a variety of administrative and coordination tasks, ensuring efficiency and professionalism in day-to-day business activities. A hybrid work arrangement is available for this role, offering a combination of on-site and remote work.

Key Responsibilities

• Provide comprehensive administrative and operational support to the General Manager
• Coordinate service schedules, update job progress, and manage customer records using internal systems (e.g., Odoo)
• Handle documentation, reporting, and correspondence with precision and timeliness
• Liaise with customers, suppliers, and internal teams in a professional and courteous manner
• Assist with inventory tracking, invoice preparation, and general data entry
• Maintain organised digital and physical filing systems
• Manage internal communications and follow up on outstanding tasks
• Contribute to continuous process improvement and support ad-hoc operational projects

Requirements

• Minimum qualification: Bachelor's degree in Business Administration or related field
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong command of English (spoken and written); proficiency in an additional language is a plus
• Comfortable with technology and digital tools; experience with Odoo ERP is an advantage
• Strong attention to detail and accuracy in all work
• Excellent interpersonal and communication skills
• Proactive and self-motivated with the ability to prioritise and multitask effectively
• Strong organisational skills and a high level of professionalism

Preferred Attributes

• Prior experience in administrative or operations support, preferably in a service-oriented environment
• Familiarity with service centre workflows or technical services industry
• Positive attitude and a willingness to learn and take initiative