Sales Manager Job Scope

Job Title: Sales Manager

Department: Sales

Reports to: General Manager / Director of Sales

Job Purpose

To lead and manage the sales team to achieve sales targets, grow the customer base, and ensure the overall success of the company's sales operations.

Key Responsibilities:

1. Sales Strategy & Planning
   Develop and implement effective sales strategies to achieve company targets.
   Monitor market trends and competitors to identify new business opportunities.
   Set monthly, quarterly, and annual sales goals for the team.
2. Team Leadership & Management
   Recruit, train, and supervise the sales team.
   Provide coaching and performance feedback to improve individual and team performance.
   Conduct regular sales meetings and performance reviews.
3. Customer Relationship Management
   Maintain strong relationships with key clients and partners.
   Resolve customer issues and complaints promptly and professionally.
   Ensure high levels of customer satisfaction.
4. Sales Operations
   Prepare sales forecasts and reports for management review.
   Monitor and manage sales budgets and expenses.
   Ensure proper use of CRM systems and sales tools.
5. Collaboration
   Work closely with marketing, product, and operations teams to align strategies.
   Support promotional campaigns and product launches.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven track record in sales and team leadership (3-5 years minimum).
• Strong communication, negotiation, and analytical skills.
• Familiarity with CRM systems and sales performance metrics.