Job Summary

Lead and responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.

Job Responsibilities

• Works with the Department Manager to ensure the smooth operation of the housekeeping department;
• To prepare work assignments for Housekeeping Attendants;
• Conducts shift briefings to ensure hotel activities and operational requirements are known;
• Establish standards and procedures for work of housekeeping associates;
• Supervise, train and retrain Housekeeping Attendants, Linen Attendant and General Workers.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements; and
• Any other duties as required by the Company and the Management.

Requirements

• Proven experience as a Cleaner or Housekeeper.

• Related experience in a hotel or residential services as a housekeeper is a plus.

• Ability to work with little supervision and maintain a high level of performance.

• Customer-oriented and friendly.

• Prioritization and time management skills.

• Time sensible without compromising quality.

• Good communication skills.