I. Job Summary

Handle Non-Motor claims such as: Bond and other Commercial lines: Immigration Bond, Foreign Worker Insurance, Extended Warranty, Fire, Contractor all risk, Engineering, Packages like homecare, Cliniccare, Officecare

II. Job Description

• Proactively manage claims to closure ensuring cost effective outcome.
• Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost-effective claim outcomes within authorized amounts or specific file authority to produce appropriate outcomes
• Constantly use knowledge and experience to look for possible fraud, risk management issues, subrogation recovery in the assigned claims
• Managing customer (internal and external) interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
• Ensure adequacy of reserve, conduct on time file review/audit and assist in the resolution of any issues identified
• Interpret the insurance contract and apply to the exposures presented with each assigned claim
• Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives

III. Job Requirements

• Diploma & above
• CGI qualification or equivalent is a must
• Strong negotiation, problem solving, analytical skills and leadership skills
• Strong verbal and written communication skills
• Investigation and decision making skills
• Ability to work under ambiguous and stressful situations
• Be proactive in taking initiatives
• Proficient in Microsoft Office
• Ability to work independently as well as a team