The In-Store VIP Manager is responsible for developing and maintaining relationships with the store's top-tier clientele to drive sales, brand loyalty, and an exceptional personalized experience. This role plays a key part in the store's clienteling strategy, ensuring high-value customers receive white-glove service aligned with the brand's standards of excellence.

Key Responsibilities:

• Client Relationship Management:
  Develop and nurture long-term relationships with VIP clients.
  Maintain a comprehensive VIP database with purchase history, preferences, and key milestones (birthdays, anniversaries, etc.).
  Provide tailored styling advice and product recommendations based on customer profiles.
• Sales Performance:
  Drive store revenue by increasing VIP client frequency and average transaction value.
  Partner with the sales team to maximize upselling and cross-selling opportunities.
  Track and analyze VIP KPIs and report on performance regularly.
• Clienteling Strategy & Execution:
  Organize private appointments, exclusive previews, and in-store experiences.
  Coordinate and host VIP events (trunk shows, product launches, etc.) to enhance engagement.
  Ensure exceptional pre- and post-sale service, including special orders and follow-ups.
• Team Collaboration:
  Train and coach sales associates on clienteling best practices.
  Work closely with marketing, merchandising, and CRM teams to identify and target VIP clients effectively.
• Brand Representation:
  Serve as a brand ambassador and uphold luxury service standards at all times.
  Stay informed about new products, trends, and brand campaigns to communicate confidently with VIPs.

Qualifications & Skills:

• Minimum 3-5 years of experience in luxury retail, hospitality, or a client-facing role.
• Proven track record in managing high-net-worth clients and achieving sales targets.
• Excellent interpersonal and communication skills with a high degree of emotional intelligence.
• Strong organizational and CRM management skills.
• Passion for fashion, lifestyle, and delivering high-touch experiences.

Preferred Attributes:

• Multilingual skills are a plus.
• Knowledge of local luxury clientele demographics and preferences.
• Flexibility to work evenings, weekends, and events as needed.