Roles & Responsibilities

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present at the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverages and events in the outlet.

Requirements:

• Excellent verbal and written communication skills.

• Ability to strategize and plan campaigns in advance.

• Willingness to learn about industry trends and innovations.

• Excellent knowledge of social media platforms.