Work-Time Profile:

Fully Remote

Monday to Friday, 9.00AM to 5.00PM

Benefits:

• Training and Development Opportunities
• Profit-Sharing
• Medical Benefits
• Employee Referral Fee
• Staff Discounts on Seafood Purchases
• Annual and Sick Leave
• Maternity, Paternity and Childcare leave
• IT equipment benefits

What You Need to Do:

• Claims & Invoicing Management

- Ensure all related invoices are submitted successfully from production rejects

- Ensure all related invoices are submitted successfully

- Promptly identify and raise discrepancies to the relevant buyer for resolution

• Order & Inventory Monitoring:

- Monitor orders that fall below Minimum Order Quantity (MOQ) and proactively highlight these to the team

- Verify the accuracy of stock billed information

- Daily update product lists and quantities for customers' records

• Sales & Customer Relationship Support (Remote Engagement):

Assist Customer Managers and Merchandisers with various sales support tasks, including:

- Generating reports and performing data entry

- Informing support teams or completing Google Forms for order cancellations or amendments

- Follow up with outlets regarding discrepancies when possible, or escalate to the Customer Manager to check with the outlet

- Provide remote engagement support to Customer Managers for managing non-urgent and critical outlet/account inquiries and customer expectations

- Assist with price updates and "WEF" (What's Effective From) date management

What You Need to Be/Have:

• Proven experience in an administrative, sales support, or operations support role
• Prior experience in claims processing, invoicing, or inventory monitoring is an advantage
• Experience working in a remote capacity is a plus
• Exceptional attention to detail and accuracy in data handling
• Strong organisational and time management abilities to handle multiple tasks efficiently
• Excellent written and verbal communication skills for remote collaboration and stakeholder interaction
• Proactive problem-solving skills and a strong sense of responsibility
• Ability to work independently with minimal supervision
• Adaptable to evolving priorities and tasks
• Customer-centric mindset