The Tactical Operation Specialist will be responsible for providing expert technical support to customers and field engineering teams for specific products. The holder of this position will oversee the provision of technical (hardware / software / process / application) expertise to customers and the field engineering team. The goal is to ensure all field technical queries and problems are satisfactorily closed down within the agree customer service levels.

Main Responsibilities & Tasks:

• Mentor and guide a team of technical experts.
• Foster a culture of continuous improvement and innovation.
• Organize workflows and provide technical guidance.
• Collaborate with cross-functional teams for aligned service goals.
• Act as a technical escalation point and liaise for issue resolution.
• Participate in hiring and training of technically skilled candidates.
• Conduct quality checks and ensure accurate documentation.
• Maintain regular communication and updates within the team.

Qualification & Skills:

• Academic degree in mechanical or electrical engineering or Diploma with proven experience
• Minimum 2 years experience as a field support engineer, machine control engineer, development engineer or technical support engineering covering sophisticated capital equipment
• Experience in delivering service / user training to groups of various sizes in person
• Experience of systems used in similar bioprocess applications is highly desirable
• Effective customer facing skills
• Accurate technical writing skills
• Ability to manage meetings effectively
• Strong, effective communication skills
• Team player