Operation Support Specialist
CUBE PAYMENT SERVICES PTE. LTD.
Customer Service & Operational Support
Parameter Setting & System Support
Billing Support & Data Accuracy
Compliance & System Updates
- Assist with customer inquiries related to parameter settings, account configurations, and administrative matters.
- Provide guidance on system setup and ensure customer requests are addressed in a timely manner.
- Escalate complex issues to relevant teams with proper background information.
Parameter Setting & System Support
- Perform and verify parameter configurations for customer accounts and terminals, ensuring all settings are correctly applied.
- Validate and cross-check system inputs to prevent errors in service provisioning and configurations.
- Conduct routine checks on terminal setups and service settingsto maintain operational accuracy.
- Collaborate with the technical team to ensure new software updates and configurations are correctly implemented.
Billing Support & Data Accuracy
- Ensure all necessary data entries related to service transactions and parameter settings are accurate and complete.
- Work closely with the finance team by providing verified transaction records and system configurations for billing purposes.
- Support billing reconciliation by confirming that all service activations and parameter changes align with billing records.
- Identify and rectify discrepancies in system configurations that may impact billing or service operations.
Compliance & System Updates
- Monitor system updates and ensure parameter settings comply with company policies and service agreements.
- Assist in verifying new software releases and system changes,ensuring all modifications align with internal processes.
- Participate in internal reviews to ensure process efficiency and accuracy in parameter settings.
JOB SUMMARY
Operation Support Specialist
CUBE PAYMENT SERVICES PTE. LTD.
Singapore
5 days ago
N/A
Full-time
Operation Support Specialist