Reporting to the Duty Manager, the incumbent shall be responsible for providing guest services including checking in/out guests, telephone service, handling guest enquiries and co-ordinate guest requests with the respective departments.

RESPONSIBILITIES

• Receive all incoming calls and responsible for accurate connection and transfer of calls to respective departments.
• Answer guest enquiries and follow up personally to resolve guest request.
• Record all guest's enquiries/ request on the log book and give courtesy call within 20 minutes.
• Responsible for taking and processing of guest wake up calls accurately.
• Responsible for coordinating and contacting Hotel associates during emergency procedures.
• Assist guests with Hotel's voicemail system.
• Identify VIP, regular guests and long stay guests and build rapport to offer personalised services.
• Ensure guest needs and reasonable requests are met.
• Report to Duty Manager for guest's complaints or receive negative feedback.
• Perform any other ad-hoc duties that may be assigned from time to time.

SKILLS & QUALIFICATION REQUIREMENTS

• GCE 'O' Level
• Possess good interpersonal and communication skills
• Proficient in OPERA (preferably Cloud) and Microsoft Office
• Knowledge of switchboard and various systems (eg. GAC terminal, FCS) will be advantageous
• Able to work on rotating shifts, public holidays and weekends

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Variable Bonus*
• Meal Allowance
• Flexible Medical Benefits (Dental,Optical)
• Birthday leave
• Uniforms
• Training opportunities
• Career opportunities

We regret that only shortlisted candidates shall be notified.