JOB DESCRIPTION

Reporting to the Rooms Division Manager, the incumbent is responsible for:

• Observing and directing associates on the following:

a) Allocating and processing of guest rooms;

b) Meeting and escorting VIP guests;

c) Providing general information and assistance to guests

• To deputise the Assistant Front Office Manager / Rooms Division Manager in his / her absence.
• Monitor DM Log Books for special requests, instructions and information recorded and any action taken or to be taken.
• Conduct room inspections with particular emphasis on cleanliness and standard set up.
• Conduct room inspection with all VIP guests, ensuring VIP arrangements are placed in the room prior to guest's arrival.
• Conduct daily show room inspection and ensure that show rooms are in good condition.
• Perform pre-payment daily and email to Reservations after charging.
• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and general problem solving.
• Coordinate the Hotel Guest History Program in conjunction with all departments (if applicable).
• Handle all guest complaints effectively in a tactful and professional manner.
• Perform End-of-Day Operations and ensure that all reports are disseminated accurately.
• Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Ensure that the guest registration, checkout, and mail services are handled efficiently in accordance with the hotel's policy and procedures.
• Ensure that all hotel credit checks are carried out in a timely manner.
• Execute On-Job-Training (OJT) to ensure all associates have the necessary skills to perform their job efficiently and effectively.
• Ensure compliance with all Occupational, Health & Safety requirements within the workplace and be familiar with the emergency procedures on fire prevention/drill, guest/associate accidents, bomb-threat, suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.
• Any other ad-hoc duties from time to time.

KNOWLEDGE & SKILLS

• GCE 'O' Level / Diploma in Tourism / Hotel Management or related fields
• At least 5 years' of relevant working experience, of which at least 2 years in a supervisory position
• Possess good interpersonal and communication skills
• Ability to lead and train fellow associates
• Proficient in OPERA (Cloud) and Microsoft Office
• Able to work on rotating shifts, Public Holidays and weekends

WHAT WE OFFER

• Annual Wage Suppplement (AWS)
• Variable Bonus*
• Flexible Medical Benefits (Dental, Optical)
• Meal Allowance
• Birthday leave
• Training opportunities
• Career opportunities

We regret that only shortlisted candidates shall be notified.