Responsibilities

• Client Communication: Serve as the primary point of contact for clients in the HPC domain, understanding their needs, and communicating technical solutions effectively.

• Service Delivery Oversight: Manage the delivery of technical services related to all components deployed in a high-performance computing cluster, ensuring that tasks are completed on time, within budget, and meet quality standards.

• Team Management: Lead and mentor a team of technical professionals specializing in HPC, including assigning tasks, providing guidance, and ensuring that team members have the necessary resources and support to perform their roles effectively.

• Quality Assurance: Implement processes and procedures to ensure that HPC services meet agreed-upon standards and client requirements, maintaining high levels of quality and customer satisfaction.

• Problem Resolution: Identify and resolve issues that arise during service delivery, whether they are technical, operational, or interpersonal in nature, ensuring that client needs are addressed promptly and effectively.

• Performance Monitoring: Monitor the performance of HPC services, tracking key metrics, identifying areas for improvement, and implementing strategies to optimize service delivery processes.

• Risk Management: Assess and mitigate risks associated with HPC service delivery, proactively identifying potential issues and implementing measures to mitigate their impact.

• Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency, quality, and effectiveness of HPC service delivery processes, staying abreast of industry trends and best practices.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree

• Proven experience in the high-performance computing (HPC) domain, with a strong understanding of HPC architectures, technologies, and best practices.

• Previous experience in a technical service delivery management role, with a track record of successfully managing teams and delivering technical services to clients.

• Excellent communication skills, with the ability to effectively interact with clients, team members, and stakeholders at all levels.

• Strong leadership and team-building skills, with the ability to motivate and inspire team members to achieve their goals.

• Solid problem-solving and decision-making abilities, with a proactive approach to identifying and addressing issues.

• Experience with project management methodologies and tools, with a focus on delivering projects on time and within budget.

• Certification in ITIL foundation or higher.

• Certification in project management (e.g., PMP) or relevant technical certifications (e.g., AWS Certified Solutions Architect, Nvidia CUDA Developer) is a plus.

Licence no: 12C6060