Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Signature Experiences

Disney Signature Experiences is a segment of Disney Parks, Experiences and Products offering family travel and leisure experiences beyond theme parks, including Disney Cruise Line, Disney Vacation Club, Adventures by Disney, National Geographic Expeditions, and Aulani, A Disney Resort & Spa.

The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for.

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of The Walt Disney Company means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

About the Role

This role will provide External Communications support in an effort to proactively enhance and protect the Disney Signature Experiences (DSE) portfolio of brands including Disney Cruise Line, Disney Vacation Club, Adventures by Disney, National Geographic Expeditions, and Aulani, a Disney Resort & Spa. Develop and execute integrated External Communications plans that support the overall goals of DSE and the public affairs segment. Research and report on timely issues and reputational risks. Respond to media inquiries. Develop, write and produce communication tools such as key messages, social media content, videos and press releases. Provide communications support for issues management and crisis communications. Monitor ongoing issues that affect the businesses. Partner closely with other Disney Signature Experiences Public Affairs departments such as Guest Communications, Corporate Citizenship and Internal Communications, as well as Public Relations, Marketing, and segment-wide External Communications partners.

This position reports to the Senior Manager of External Communications for Disney Signature Experiences.

Responsibilities

• Provide strategic communications support for Disney Signature Experiences public affairs and operations partners.
• Develop story ideas and write for multiple communication vehicles including press releases, fact sheets, media alerts, web content and video news releases.
• Communicate with national, local and industry business media. Manage, coordinate and research reporter inquiries to provide timely and relevant information.
• Develop communication tools such as briefs and messaging for media interviews.
• Manage and develop both written and video content for the Disney Signature Experiences and Disney Cruise Line news websites.
• Assist in monitoring media and preparing on-going listening reports and elevate relevant information as needed.
• Develop proactive and reactive communication strategies to mitigate issues from a reputation management perspective.
• Support the ongoing implementation of comprehensive emergency preparedness and crisis communications plans.

Required Qualifications

• Minimum of 5 years of experience in a corporate communications or public relations role.
• Proven experience and strong understanding of the communications field, preferably in public relations, media relations or public affairs
• Experience or knowledge of working with the news media
• Demonstrated strong written and verbal communication skills and experience handling comprehensive writing projects
• Demonstrated ability to develop effective communication pieces with minimal editing. Knowledge of Associated Press style guidelines
• Demonstrated ability to develop and share new and creative ideas
• Proven experience in project management, multi-tasking and working on a deadline
• Demonstrated ability to handle confidential information
• Availability to work some evenings and weekends. Willingness to travel as needed (approximately 5%)

Preferred Qualifications

• Experience in creating communication plans and documents quickly and communicating effectively under pressure
• Proven familiarity of video production, still photography and social media concepts, tools and outlets
• Knowledge of Walt Disney Parks and Resorts business
• Knowledge of cruise business and industry
• Published writing
• Business savvy
• Bilingual abilities are a plus
• Event management experience

Required Education

• Bachelor's degree in Communications, Journalism, Marketing, English or related field

Preferred Education

• Master's Degree in Business or Communications

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.