Overview:
HER Wellness Club is seeking an experienced and passionate Club Manager to lead our operations and deliver exceptional experiences to our members. You will be responsible for overseeing daily operations, driving membership growth, managing wellness programs, and building strong relationships with both members and partners. This role requires a dynamic leader who is detail-oriented, digitally proficient, and dedicated to empowering women through wellness.

Key Responsibilities:

1. Membership Management

• Oversee the full membership journey including acquisition, retention, and engagement.
• Develop and implement strategies to grow and sustain a loyal member base.
• Monitor member satisfaction and adapt offerings based on feedback and trends.

2. Club Operations

• Manage the daily operations of the club, ensuring smooth functioning and a safe, clean, and welcoming environment.
• Coordinate with vendors and service providers for timely maintenance and high service standards.
• Optimize operational workflows through effective use of digital tools and resources.

3. Program Curation & Execution

• Collaborate with wellness professionals to develop a variety of relevant programs, workshops, and events.
• Ensure smooth execution of all activities in line with the club's mission and member interests.
• Regularly evaluate program success and implement improvements based on member feedback.

4. Member Engagement & Support

• Foster a positive, inclusive, and community-driven atmosphere.
• Proactively interact with members to understand their goals and provide personalized support.
• Resolve issues professionally and ensure a consistently high level of member satisfaction.

5. Partner Relations

• Build and maintain partnerships with wellness practitioners, brands, and service providers.
• Negotiate favorable contracts and create collaborative initiatives that benefit members.
• Coordinate exclusive partner-led promotions, experiences, and events.

Requirements:

• Bachelor's degree in Business, Hospitality, or related field (preferred).
• Minimum 3 years of relevant experience in club, wellness, or fitness management.
• Strong leadership with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Highly organized, detail-oriented, and efficient in multitasking.
• Proficient in using digital platforms for communication, scheduling, and operations.
• Genuine passion for women's wellness and community building.
• Able to work flexible hours including evenings and weekends as needed.

Language Requirements:

• Must be fluent in both English and Chinese (spoken and written) to effectively communicate with members, clients, and team members.
  ( Note: Chinese proficiency is essential for liaising with Chinese-speaking clients. )