Job Type: Mid-level

Job Function: Program Operations and Enterprise Account Management

Traits and Experience Required: Good organisational and problem-solving skills. Detail-oriented. Good communication skills. Familiarity with automation, such as RPA and Zapier, and comfort with using AI tools for research and analysis. Experienced professionals with an interest in one or all of these areas are welcome to apply: sales, enterprise program management and/or customer success. Leadership skills and experience valued with potential to be country manager managing P&L within 2 years. Prior experience working in training, HR/Edu tech and/or enterprise sales preferred.

Academic Qualification: Diploma and above

Location: Singapore

Mode: Hybrid (3 days a week in office)

Reports to: General Manager

The client-facing executive will be involved in:

• Preparing proposals for B2B clients
• Onboarding new B2B and B2C clients
• Managing instructors and planning timetable
• Optimising our onboarding processes for workshops and programs
• Conducting surveys and user interviews and synthesising results
• Consolidating and analysing learning experience evaluation data
• Administrative and logistics support for HR and management operations
• Customer or client servicing support over phone or email
• Organise events for clients, alumnus and prospects

Insurance and Benefits

• $250 WFH budget (one-time)
• Insurance and Medical subsidy
• Annual $500 Mental Health Subsidy for Therapy and Coaching (or Dental)
• Annual $1500 learning and self-development subsidy
• Quarterly Team Day offsite retreat
• Work from home at least two days a week
• Free UX Design Course (2-Day Intensive) and any short courses by CuriousCore
• Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties.
• Work in a vibrant co-working space around Paya Lebar
• 14 days paid annual leave
• 4 days paid self-care leave a year
• Discretionary 13th month annual bonus
• Individual KPI and Company Revenue bonus
• Paid parental leave for Singaporeans & Singapore PRs
• A company work laptop will also be provided for your use
• Travel opportunities to Kuala Lumpur for client engagement and trade events

Competencies to be acquired:

• Project management and client success skills, through the lens of an education/training company that serves adult learners and enterprises in Malaysia (e.g. AIA) and Singapore (e.g. NTUC FairPrice Group).
• Enterprise Sales Enablement
• Learning Experience Evaluation
• Interview Skills
• Data Collection, Preparation and Analysis
• Service Excellence
• Programme Management
• Operational Excellence
• Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high-performing team that puts our people and customers first.

* Note: Please share your favourite book in your application. Mid-career professionals with less than 6 months employment gap are welcome.