1. Primary responsibilities

1.1 To be responsible for the maintenance of cleanliness, orderliness and general appearance of the hotel.

1.2 To ensure that all hotel guests receive a high level of housekeeping services.

2. Job Function

2.1 To prepare the hotel's annual housekeeping budget and submit to management for approval. The annual budget should include manpower requirement, capital requisition, supplies and amenities, housekeeping inventories, etc. To roll out the housekeeping plan on budget's approval.

2.2 To work with other departmental managers to promote the hotel's good image/cleanliness, thereby delivered excellent guest services and achieve maximization of hotel occupancy.

2.3 To direct the daily housekeeping activities of the hotel and co-ordinate such activities through a team of junior housekeepers.

2.4 To direct the operations of Linen Room and Guest Laundry and maintain the standard established by the hotel.

2.5 To promote the hotel's quality service standards and ensure that the hotel provides its guests with excellent housekeeping services such as clean linen and laundry services besides cleanliness of hotel and its facilities.

2.6 To supervise housekeeping supervisory staff and ensure that they carry out their duties diligently so as to deliver a high level of service standard which are in line with performance standards established by the hotel. .

2.7 To review the operational procedures of housekeeping activities in the hotel with the intent of improving efficiency of housekeeping staff and cost reduction for the department through savings from manpower, amenities, etc.

2.8 To ensure that the department is efficiently run with staff roster for duties when and where they are needed most.

2.9 To conduct performance development review of department staff and provide honest feedback on their respective performance. To guide and improve performance where there is a shortfall in performance and reinforce performance if performance has not reached an acceptable level of competency.

2.10 To pay close attention to staff training and ensure staff receive departmental SOP training in the first instance. To identify and further develop staff with better potential for career advancement.

2.11 To be attentive to staff concerns and requirements. To work towards staff retention in the department and provide necessary feedback to management for appropriate actions.

2.12 To ensure all housekeeping equipment are kept in good working conditions and that they are serviced in accordance with the manufacturers' recommendations, thereby protecting their long-term investment value.

2.13 To ensure that the department staffs discharge their duties in the most efficient manner and release rooms to Front Office for sales in the shortest time possible, thereby maximizing revenue for the hotel.

2.14 To supervise the proper inventory management of housekeeping supplies and amenities, linen, etc. To ensure adequate stocks are available to meet the operational requirements of the hotel.

2.15 Any other suitable tasks as and when assigned by Executive Assistant Manager.