JOB DESCRIPTION

• Responsible for the overall upkeep of the Hotel in respect of cleanliness, maintenance, comforts and appears of the guestrooms and all public areas to the standards set by the Management.
• Direct and coordinate the activities of housekeeping and laundry and ensure overall smooth operations in rooms, public areas, linen, and laundry in the Hotel.
• Participate in any renovations and new projects of areas involving the Housekeeping Department
• Prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Implement and control Housekeeping policies and procedures, including lost and found, key control, security and emergency procedures, health and safety for all employees and guests.
• Responsible for all inventories for housekeeping supplies and equipment. Make requests for replacements as well as capital expenditure request when necessary.
• Handle requests and complaints with immediate action and through follow up and refer when necessary.
• Control the use of cleaning supplies, chemicals, guest supplies in order to control expenses and minimise waste.
• Ensure that training of all staff and refresher courses for existing personnel are done regularly and effectively.
• Undertake and complete any special projects, tasks or other reasonable request by Hotel Management.

JOB REQUIREMENTS:

• Works well under pressure in a fast-paced environment
• Excellent communications skills
• Minimum 8 years' experience in similar capacity
• Excellent time management, organisational planning, and analytical skills