Job Summary:

Responsible for leading the cruise sales team, achieving sales targets, and conducting training to enhance team performance and product knowledge.

Key Responsibilities:

• Lead and coach the cruise sales team to meet and exceed sales targets.
• Manage and support end-to-end bookings, including upselling add-ons such as flights & Hotel arrangements, insurance.
• Conduct regular training, onboardings, and coaching for cruise sales staff.
• Oversee post-sales support and manage escalated customer issues.
• Create training materials, SOPs, and sales scripts.
• Develop training materials and track team performance.
• Participate in cruise fairs and support marketing activities.
• Handle escalated customer issues and ensure service quality.

Requirements:

• Min. 3-5 years in cruise/travel sales with team leadership experience.
• Strong cruise product knowledge.
• In-depth knowledge of major cruise lines and destinations.
• Skilled in training, coaching, and performance management.
• Excellent communication and organizational skills.

Apply now and set sail on a rewarding career with us!