Job description

The Head of Restaurant Training is a senior leadership position responsible for setting the strategic direction of training initiatives across all Guzman y Gomez restaurants in Singapore. This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development. The Head of Restaurant Training will work closely with Operations, HR, marketing and other key stakeholders to enhance operational excellence and guest experience. The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and exciting crew are continuously developed to excel in their roles and responsibilities.

ACLP certification would be a plus.

Benefits:

These are just some of the benefits that come with working at GYG:

• Attractive Salary $$
• Rapid Career Growth
• Staff meals
• Performance Bonus
• Cultural celebrations - Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

Job Scope:

Strategy & Training Execution

• Establish training roadmaps for high-potential leaders, new hires and existing crews
• Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
• Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG's training framework
• Conduct classroom and in-restaurant training sessions and skill-building workshops

Onboarding & Continuous Development

• Deliver onboarding programs for all new hires, accelerating their operational competency
• Implement refresher training for existing crew to upskill culinary and improve guest experience
• Maintain detailed training records and provide reports on training progress and impact.

Leadership & Succession Planning

• Identify high-potential crew and design leadership development programs to prepare them for management roles
• Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities.
• Partnering with HR to ensure succession planning for key roles.

Innovation & Continuous Improvement

• Lead the development of digital learning platforms, interactive modules and e-learning content
• Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement

New Restaurant Openings (NROs)

• Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
• Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG's operational standards