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Deputy Manager Admissions


GLOBAL INDIAN INTERNATIONAL SCHOOL PTE. LTD.
20 days ago
Posted date
20 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
OtherJob category
Other
Job Description/Summary:

Responsible for overseeing customer service operations within the school, ensuring that prospective and current students, parents, and other stakeholders receive exceptional service. This role includes managing a team of Customer Care Officers, developing and implementing service policies, and enhancing the overall customer experience. The Deputy Manager supports the school's mission by fostering a welcoming and responsive environment.

Key Responsibilities:

  • Lead, supervise, and support the customer service team to ensure consistent and high-quality service delivery.
  • Develop, implement, and review customer service policies and procedures.
  • Handle escalated queries or complaints with professionalism and efficiency.
  • Monitor and evaluate service performance metrics, identifying areas for improvement.
  • Prepare reports and presentations for senior management.
  • Ensure timely communication with internal departments to resolve service issues.
  • Organize training and development sessions for the customer service team.
  • Contribute to a positive school environment through effective communication and support.

Requirements:

  • Diploma or degree in Business Administration, Communications, Customer Service, or a related field preferred.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to analyze data and generate reports.
  • Strong problem-solving and decision-making skills.
  • Patient, empathetic, and customer-focused.
  • Highly organized, detail-oriented, and adaptable to changing environments.
  • Proficient in MS Office and customer service management tools.
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JOB SUMMARY
Deputy Manager Admissions
GLOBAL INDIAN INTERNATIONAL SCHOOL PTE. LTD.
Singapore
20 days ago
N/A
Full-time

Deputy Manager Admissions